INFO@BEADSANDBASICS.COM

Shipping and Returns

Shipping and delivery
   
Shipping time We ship within 1 á 3 work days (after we have received your payment)
   
Shipping cost

Shipping cost Netherlands 1,95
Shipping cost Europa: 6,95
Shipping cost World: 9,95

Free shipping within the Netherlands for orders over 35,-

Beads & Basics is not responsible for any losses or damage by PostNL or your local post agent.

Return &            refund               
   
  Returns within seven work days
At Beads & Basics you can return an article within seven days after you have received your items. Products need to be complete and unused and in the original packaging. Products that are damaged or used can not be returned.
Before you can return an item you have to complete the steps below.
  Steps for returns and refunds
  1. Send an email to our customer service at info@beadsandbasics.com to announce that you want to return a product.
  2. Note your order number and reason for return.
  3. You will receive an email with instructions to return the article (address etc)
  4. After we have received the items we will exchange the items (if they are in stock) or refund your purchase price (excl. shipping cost) within 10 days, depending on your request.
  5. Returns that are not send by certified mail are at your own risk.
  6. PLEASE NOTE; Returns that have not been announced within 7 days or that arrive without an order number, will not be processed.
  Costs
You will have to pay the shipping costs to return an item. Beads & Basics will pay the shipping costs for your new order if you decide to exchange your item(s).