Terms and conditions
TERMS AND CONDITIONS AT BEADSANDBASICS.COM
1. Information about us
The website www.beadsandbasics.com (hereinafter referred to as “the site”) is owned by
MNQ Online registered in the Netherlands, with its registered office at Buurkerkhof 9B, 3511KC, Utrecht. Our registered VAT number is NL001225305B64.
Our email address is: [email protected]
2. Use of the site
By accessing the website or when placing an order with Beads & Basics (hereinafter referred to as “we”) the customer (hereinafter referred to as “you”) agrees to be bound by all the terms and conditions (the terms). We reserve the right to revise these terms without prior notice to you.
Any links to other websites, which are not operated by us is out of our control and we accept no responsibility for them.
3. Your personal information
We will use your information only for your order at Beads & Basics and will never give out or sell this information to third parties.
4. Contract conclusion
If you submit an order for goods via this site by submitting the order, you order is an offer to us to buy the goods on our website.
We will acknowledge receipt of your order by sending you an automatically generated email acknowledging your order. With this email the contract will be concluded.
The contract will relate only to those specific goods which are referred to in our email confirming our acceptance of your order. You should read and check the details in this email to ensure that they are correct. The contract’s content will be stored. You can find the details about your recent orders in your customer login.
If the details in the email confirming your order are incorrect, please contact customer services through [email protected]
The contractual language is English.
5. Price and delivery cost
We shall use our reasonable endeavors to ensure that prices as quoted on our site are correct. Information displayed on this site relating to pricing is subject to change by us without notice, but the prices on the site at the time of any order placed will be the prices applicable to that order.
Where the price for a product is less than our stated price, we will charge the lower amount on dispatch. However, we have no obligation to sell the Product to you at the incorrect lower price if the error is obvious and noticeable and could have reasonably been recognized by you as incorrect.
If the correct product price is higher than the price on the site we will either contact you before dispatching the product, or reject your order and notify you of such rejection.
Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs.
6. Availability and delivery
Information displayed on this site relating to availability is subject to change by us without prior notice.
We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.
Standard delivery from BeadsandBasics.com takes 2-6 working days. Some products are in high demand and if sold out the warehouse staff might wait a few days if they are expecting new arrivals. Times of high traffic may need slightly longer delivery times.
We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. If we are unable to make the delivery because there is nobody home we will leave a card confirming that we have attempted delivery. It will then be your responsibility to arrange a new delivery date.
Payment for goods can be made by one of the following payment methods:
• Credit/debit card payments from VISA or Mastercard
8. Right to cancel
Under the Distance Selling Regulations you can cancel your order at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods. If you wish to cancel your order, please provide us with notice in writing to our customer service through [email protected].
If you are in possession of the goods you are under the duty to retain and take reasonable care of them.
You must send the goods back to us in their original condition (that means not being used with original packaging) to our return address (Beads & Basics returns, Janskerkhof 20, 3512BM Utrecht, Holland). This will have to be at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
9. Refund policy
When you return goods to us because you have cancelled the contract between us during the cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation.
We will refund the price of the goods in full, but not the cost of sending the item to you. You will also be responsible for the cost of returning the item to us.
If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please contact customer services who will arrange a free return of the items. Once we have confirmed the product defect or other problem, we will:
- provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or
We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective goods.
If possible we will refund any money received from you using the same method originally used by you to pay for your purchase. Otherwise we will contact your for additional information to be able to process your refund.
10. Cancellation by us
We reserve the right to cancel the contract between us if, for example:
• We have insufficient stock to deliver the goods you have ordered;
• We do not deliver to your area; or
• One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.
11. Title and risk
You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
12. Our liability
Our liability connected to any products acquired through the Beads & Basics website is strictly limited to the buying price of the product. This does not limit our liability regarding
• Death or personal injury caused by our negligence
• Fraudulent misrepresentation
• In any way where it would be illegal for us to exclude our liability.
Beads & Basics is not liable for any loss of income, profit or contracts.
In the event that is out of our control, a so-called force majeure event, we will not be liable for any delays or failure to perform any of our contracted obligations. These events are without limitation:
• The impossibility to use the means public or private transport.
• The impossibility of the use of private or public telecommunications.
• Riot, civil disturbance, terrorist attack or threat of this, invasion and acts of God.
If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.
All notices given by you to us must be given to us in writing by email or at the address detailed in clause 1 above. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on the Site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.