Shipping and delivery
Shipping time We ship within 1 á 2 work days (after we have received your payment)
Shipping cost

Shipping cost Netherlands 1,95
Shipping cost Belgium and Germany 3,95
Shipping cost rest of the world 4,95

Free shipping within the Netherlands for orders over 35,-
Free shipping for international orders over 75,-

Return &            refund               
  Returns within seven work days
At Beads & Basics you can return an article within 14 days after you have received your items. Products need to be complete and unused and in the original packaging. Products that are damaged or used can not be returned.
Before you can return an item you have to complete the steps below.
  Steps for returns and refunds
  1. Send an email to our customer service at to announce that you want to return a product.
  2. Note your order number and reason for return.
  3. You will receive an email with instructions to return the article (address etc)
  4. After we have received the items we will exchange the items (if they are in stock) or refund your purchase price (excl. shipping cost) within 14 days, depending on your request.
  5. Returns that are not send by certified mail are at your own risk.
You will have to pay the shipping costs to return an item. Beads & Basics will pay the shipping costs for your new order if you decide to exchange your item(s).