Shipping and Returns

 Shipping and delivery
Shipping timeIf we received your order and payment we ship your items in 1 - 2 workdays. We will notify you the moment your order has been shipped out.
You can track your order to see when it will be delivered
Shipping cost

Netherlands 1,95 - free above 35,-
Belgium 3,95 - free above 35,-
Germany, France, Luxembourg, Austria, Spain, Portugal and Italy 7,95 - free above 75,-
Rest of the world: 24,95 - free above 150,-

We always ship with track and trace via PostNL

Giftcards don't count towards the total amount for free shipping.

Return &            refund               
 Returns within 2 weeks
At Beads & Basics you can return an article within 14 days after you have received your items. Products need to be complete and unused and in the original packaging. Products that are damaged or used can not be returned.
Before you can return an item you have to complete the steps below.
 Steps for returns and refunds

Exchange within 14 days
Are you not 100% satisfied with (part of) your purchase? Then you can return the items up to 14 days after your purchase. The cost of this is at your own expense.

Return address:
Beads & Basics
Janskerkhof 20
3512BM Utrecht

It is NOT possible to return webshop orders in our physical store.

Only complete items in their original packaging can be returned. Please enclose a note with your return with your full name and order number.
If you would also like to state the reason for your return, that would make us very happy. This helps us make the shop a little better every day :)
You will be refunded the purchase price of the items within 14 days.