Shipping and Returns

 Shipping and delivery
  
Shipping timeIf we received your order and payment we ship your items in 1 - 2 workdays. We will notify you the moment your order has been shipped out.
You can track your order to see when it will be delivered
Shipping cost

Netherlands & Belgium 3,95 - free above 35,-
Germany, France, Luxembourg, Austria, Spain, Portugal and Italy 7,95 - free above 75,-
Rest of the world: 24,95 - free above 150,-

We always ship with track and trace via PostNL

 

Return &            refund               
  
 Returns within 2 weeks
At Beads & Basics you can return an article within 14 days after you have received your items. Products need to be complete and unused and in the original packaging. Products that are damaged or used can not be returned.
Before you can return an item you have to complete the steps below.
 Steps for returns and refunds
  1. Send an email to our customer service at i[email protected] to announce that you want to return a product.
  2. Note your order number and reason for return.
  3. You will receive an email with instructions to return the article (address etc)
  4. After we have received the items we will exchange the items (if they are in stock) or refund your purchase price (excl. shipping cost) within 14 days, depending on your request.
  5. Returns that are not send by certified mail are at your own risk.
 Costs
You will have to pay the shipping costs to return an item. Beads & Basics will pay the shipping costs for your new order if you decide to exchange your item(s).